Telkom I'll treating clients

Early February 2021 I contacted Telkom to check on their offers on cellphone contracts. One of their consultants then called me, we finalised the contract deal I was taking. Haven given her all my details and information. After 2 days, I received a notification from my bank that Telkom deducted the agreed upon amount (this was not the day we had agreed on) so I called and spoke to about 3 consultants who could not explain to me what was heppening, so I reversed the payment. But I did not stop calling them, finally one consultant explained to me what that was and apologise that it had not been explained to be, but at this point I was already sure I do not want to ever deal with them again. So I asked that the whole thing be canceled, and they assured me that it was canceled. I gave it a day or 2 and the I called again to ensure that they had really canceled. They assured me that the order had not even processed so it was canceled. I stopped calling and relaxed after that, unfortunately I received messages from delivery people saying they have my item.

I figured they will still make me pay for the item since they delivered it. I took the item, on that same day, I called them to let them know I had received the device I canceled and wanted to know what was the plan forward. I was told nothing everything will be as it was.

Early March I received an invoice from telkom, the invoice had all my details wrong, my name, address and the amount. From that day I called them and everyday I spoke to them for an hour or more being tossed from one consultant to the next, I would speak to more than 5 people all transferring me to someone else.

One beautiful day, one of the consultants suggested to send my quiry to the people who handled the whole process of my application (it was not the first time this was suggested and done for me) but it was the first time I actually received a call back.

The person who called me promised that they will look into the matter and call me back before the end of the day, I explained to here that I am going through a lot of things personally and I wouldn't want to go through the process of talking to 10 more people just so they could fix their own mistakes. She apologise and promised that they will definitely get back to me. What a lie that was. She never called back and never fixed anything, instead she send the consultant who gave her my details to call me back and give me yet another number to call... I called the number and was, once again, tossed to about 5 more consultants, I couldn't even finish talking to the last one... I broke down and cut off the call because she was also giving me a number to call.

They now are sitting with my wrong name, address and banking details. The funny thing is that they have already taken money from my actual account (that I reversed) but now they are have everything of mine totally wrong on their system.

What I hate the most is that they will continue attempting to deduct money from an account I do not know and if they don't find anything in there they will penalise me for that, after every attempt I have made to try and contact them, I will be the one with a bad record after all this. If I cancel this whole thing, they will charge me a penalty for early cancelation.

One might say this is not a matter worth breaking down over, but when you are dealing with all the things I am personally dealing with and then an extra bunch of Telkom that does not seem to care for their clients, I get to speak to about 10 people from Telkom in one day and everytime I decide to stop is not because they gave me an answer but it's because I am exhausted and I can't take it anymore.

They are not only lies, they are ***********. I will dedicate my time and energy to making sure that people know about them and their ill treatment towards their clients, for every single time I called, I will give a review of telkom's I'll treatment to me.