Telkom ignoring my fault

Hi there,<br> <br> I logged a fault last week Friday at around 4PM, I haven't received any feedback and your support staff can only tell me that \someone will be allocated to the fault\", I've heard that it takes 1 day, i've heard that it takes 5 days. Its day 6 now and this has not been resolved and it is really frustrating. I waited weeks for the service, I had it running for a month and now it's off again? My fault number is 495CWK260216 please resolve this ASAP as I am paying a lot of money for a service that I don't have any access to. "