1 reviews | Active since Jan 2011
telkom ignoring my complaints - incorrect billing
This is my 4th Hello Peter report on the same issue, clearly Telkom has no interest in assisting me and correcting the overcharge. I will now take the matter to the printed media and to telkom directors.<br> <br> Hellopter 19 Jan<br> I have logged two hellopeter reports and phoned telkom (on 1 Jan, dispute reference ***7) - it is now 19 Jan, and Telkom has still not responded to my request to rectify the incorrect billing... really bad service... telkom, you can bill me for a service I did not ask for, please cancel the ISP service and refund me!<br> .<br> Hellopeter 6 Jan<br> I previously complained about incorrectly being billed and just received my invoice and got incorrectly billed AGAIN.<br> <br> Hellopeter 1 Jan<br> I never signed up for Telkom as my ISP (I use webafrica) - I have been incorrectly billed on code TIN908093 for data I never used from (as far as I can tell) Sept 2012 at R86.84 per month. Please refund me the R2431.52 incorrectly charged. I was never charged this by Telkom as my ADSL rental and data package is with Webafrica (and has been for years), however this charged was added to my bill and in aggregate R2431.52 overcharged to my account...
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We do apologize for any inconvenience we have cause to you.
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Luleka Kewana
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation.
We do apologize for any inconvenience we have cause to you.
Regards
Luleka Kewana
Telkom Social Media Team
