Telkom Ignoring My Complaint

So my home adsl wifi has not been working,it is refusing to connect me,this started from the beginning of November 2018 and I logged my first complaint on the 10th of November 2018 and they gave me a reference number 21CNK101118 and also promised to send a technician,However, I have been calling Telkom everyday to do a follow up cause i use my wifi for business and studying and until now no one has gotten back to me and every time I call your customer service I get told the same story if not i get sent from Pillar to Post,this is really frustrating considering that end of the month I will pay the full amount as per agreement of the contract but I do not even have access to the service.