Telkom ignoring follow ups regarding promised R500 accessories voucher

I am following up on my original complaint regarding the R500 accessories voucher that was advertised in the Telkom magazine and formed part of the LTE contract offer I signed up for.

My LTE contract was activated on 20 July 2026. Since then, I have not received any SMS, email, notification, or communication regarding the voucher.

I visited the Pan Mall Telkom store on 6 August 2026, where the consultant who assisted me with the contract advised that she would speak to the manager and that I would be contacted. I was never contacted.

On 7 August 2026, I visited the Seshigo Circle Telkom store, where a copy of my ID was taken and the matter was escalated. I was advised that I would receive feedback, but no feedback was provided.

I then lodged a complaint on HelloPeter last week. As of today, 24 August 2026, I have still not received any response from Telkom, either through HelloPeter, by phone, SMS, or email.

I am disappointed by the lack of communication and follow-up regarding this matter. I would appreciate a response from Telkom confirming the status of the R500 accessories voucher and advising how it can be redeemed.

Contact number: ***

Thank you.