Telkom ignoring fixed line cancellation request

Account number ********** 25.

I submitted a cancellation request (ref: ********** ) on the 5th of March and nothing has been done yet from your side. * I have phoned your call centre 4 times * I have emailed agents 3 times (and followed up multiple times, but I get ignored every time). I can provide you with all their names. * I have used the online chat facility multiple times but just get told either the system is down, or I must phone the call centre. * I have tried to re-submit my cancellation online (as instructed to do so by the last agent I spoke to), but get a 'Request already logged' message * I have submitted a complaint, which has also been ignored.

Telkom continues to bill me for my line, even though I haven't used it in 2 months (it is physically unplugged and I have moved out of the house where the line was). It seems clear to me that Telkom is simply ignoring my cancellation request in order take money from me despite them not rendering any service. There are multiple complaints around the country of this happening, which is very worrying.

Please assist me to cancel my line - I will not be paying you any more money for services not rendered.