TELKOM IGNORING CANCELLATION REQUEST AND ARE CURRENTLY BILLING ME *******LY

<p>My wife attended to the cancellation of our Telkom account on 6 January 2017 as we were in the process of moving to Switzerland. We followed all the procedures on the website for cancellation and when following up with phone calls to the call center they said we must just wait and it will be actioned.</p> <p> </p> <p>We are now living in Switzerland and are unable to conntinually phone South Africa to attempt to get Telkom to do the simple task of cancelling our account. The situation has now been agreavted further in that we have a tennant moving into our flat in Johannesburg - where our fixed line account was previously registered, and this non-action by Telkom is restricting our tennant from opening her own account and creating tention between us and our tennant.</p> <p> </p> <p>The Consumer Protection Act has explicit provisions on reasonable cancellation and Telkom conitnually ignoring our requests is in contravention of the CPA and thier conutinal billing of us ********.</p> <p> </p> <p>Please urgently assist or I will need to take legal action - secifically as this is now affecting a third party and our abiliting to obtain rental income. </p>