TELKOM ignoring breach of contract conplaint

<p>This has now been my third complaint in three weeks after struggling for two months with telkom who have not met their agreement or bothered to check into it.</p> <p> </p> <p>I have various reference numbers which serves no purpose as nothing has been done regarding the complaint. I urge the person handling the complaint to forward my list of complaints to the CEO of Telkom's office as stated in their code of practice because no one else bothers to take care of the problem. </p> <p> </p> <p>I have been to telkom direct, I have called the call centre numerous rimes, I have been put on hold, cut off, transferred to wrong departments and been told to deal with third parties that twljom cannot name.</p> <p> </p> <p>I am tired of being mislead and I plan on lodging as many claims as needed to get what I was offered in the first place. I was contacted for a upgrade that included a router and an explora of which the explora just never arrived and now I am being told (after a recorded contract was made) that there is no such deal. When talking to the consultant after advising me that the call was recorded he stated more than three times what was included in the deal. Telkom capped our line as part of the agreement, they adapted the rate as part of the agreement and they delivered the router and they upgraded our line to 10mb so obviously telkom is aware of the contract otherwise all these thing could not have taken place. So why not just provide the explora that was part of the deal and get it over with.</p> <p> </p> <p>The landline which is up for discussion is ***.</p> <p> </p> <p>In the events of no response I will be forced to seek legal advice.</p> <p> </p> <p>Thank you.</p>