Telkom ignores medical line request

Telkom has still not been able to move our MEDICAL landline despite numerous lengthy phone calls, letters on letterhead requesting it be moved and emails. Our patients cannot get hold of us as the landline is still at our old premises. We are having to use cellphones to contact patients and use cellphones data for our internet connections ! Surely it does not take 4 weeks to acknowledge a written request/email request and phone request to move our line! We are now holding Telkom responsible for loss of business in this regards as every time we try follow up via the phone, you get cut off, up to 6 times one after the other and each time having to start again and speak to another of the clueless agents. This is not on!