Telkom ignores me 3 weeks later

<p>Below is a response from Telkom, I received a few calls assuring me this will be resolved and 3 weeks later nothing has happened.</p> <p>Sep 15, 2016</p> <p>3 weeks ago</p> <p>Official business reply: <br />Thank you for your post.</p> <p>As per our telephonic conversation, please be advised that your query has been sent to our Billing Team.</p> <p>Your reference number is ********** 2.</p> <p>We apologise for any inconvenience caused.</p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team</p> ********** <p> </p> <p>Telkom again!!! the service is pathetic!!!</p> <p>On the 25th of July 2016 I was involved in a smash and grab, a few hours later I called Telkom Mobile and requested that my phone gets blacklisted and that the account should be blocked. The service from day 1 regarding this incident has been horrific. The sim swop took more than a week. Thereafter I received a bill of R33 000 .00 !!!! which was ridiculous, besides my phone being ****** I have a spend limit on the contract for R500.00. So please tell me how did the bill get to R33 000.00. I called the called centre on numerous occasions logging this query and to date I have not received a response. I have further requested that Telkom stops the debit order and as usual they do not listen and the debit was processed against my account, I reversed the debit order and this is indeed *****…..how more must I explain this. I then get an sms late yesterday afternoon advising that my mobile services will be interrupted due to non-payment !!! are you guys crazy………resolve the problem on hand pls. Telkom is a circus and I don’t think you know anything about problem solving or customer service.</p> <p> </p>