TELKOM ignores its customers

Earlier this year in February (2018), our Telkom land line as well as ADSL service went offline. After inquiring with Telkom, we received communication that there has been cable theft in our area and that Telkom would not be replacing the cables in our area. The customer service person said that Telkom would be providing us with a wireless phone and sim card as well as internet service would be restored that would replace the conventional land line and ADSL. Since February we received NOTHING. I have called Telkom's call center hundreds of times and no one cares and no one wants to help get our service back on line. Every month we receive a bill charging us and yet we are without service. This is absolute disgusting service that a business can completely neglect its customer for almost a year. I am very disappointed with Telkom. We received a query reference which is 27CRK140118 and our land line number is ********** . A consultant told me that he placed the order for the wire-less phone and simcard for internet, but till today we have got nothing.