TELKOM IGNORES DESPERATE PLEAS FROM NGO

Telkom received our request to install new phones on our switchboard, having extended our office space on 10 April 2017. They were quick to install, but since then, the phones have never worked, BUT we are paying for them every month. I have called, emailed, begged and pleaded with them to come and repair them, replace them, put in a booster - whatever it will take to make them work. To no effect. Is it because we are an NGO working with children, dealing with difficult and emergency situations that involve children at risk, where telephones are crucial to our work, that Telkom has chosen to ignore us completely? I would have thought this would be a good reason for them to hurry to fix our phones. I find it reprehensible that Telkom will continue to take our money for a service they are not providing, which in turn reduces our capacity to offer much-needed services to the community. WOW TELKOM, you have never sunk so low