Telkom Ignores Customer Cancellations

I paid up my Telkom contract on 19 June 2024 after receiving a settlement amount from Telkom (both via phone and email). I called Telkom to ask them to send me proof that my contract is settled and they stated that I would receive an invoice showing that the contract is closed. I called numerous times to confirm that the contract had been closed and was assured they had closed it.

In addition, I also cancelled the attached Telkom Insurance along with it (received email proof of cancellation (on 6th June 2024).

To my surprise, I received an invoice with both Insurance and device as if I had never cancelled anything. Whenever I call I am frustratingly redirected to machines, with no human help so no prospects for solving this issue. Dealing with Telkom is never a pleasant experience and one always regrets doing business with them.

Do yourself a favour and stay away from them if you want any sort of customer service.