Telkom ignores CPA

I called Telkom Mobile yesterday to inquire how much I would have to pay if wanted to terminate my contract early. I spoke to Fikile who told me that I would need to pay approximately R5000, when I asked what that amount was made up of, she told me it was an estimate and she could not give me a breakdown, in fact the final amount could be more or less. I then asked for written communication reflecting the ACTUAL amount and she told me that I needed to go to a Telkom store for that. I told her I cannot get to a Telkom store due to work commitment and she told me that there was no other way it could be done. I advised her that I did not mind waiting for a few days or even a week for the communication and she insisted that I had to go to a Telkom store. I also spoke to Fikile's manager Nqobile who was as helpful as Fikile. My question to Telkom is do you have a Telkom store in Postmasburg NC? and why can Telkom Mobile send me a DETAILED cancellation quote in writing, what are they hiding? Why is Telkom Mobile refusing to comply with the consumer protection act?