Telkom ignores cancellation requests x4

Here is the chatlink with Helpdesk online - was this helpful. No this is not helpful. Did the team leader care to respond since I sent the chatlink to him so he can confirm my services cancelled and refund me no still nothing. Why am I surprised that cancelling your services after the contract period is easy at all ????

-Starts:

12:36:27 PM) (u'Michelle Mostert',)> cancelled both my lines 2 September ref ***3 and ref ***0 I was still billed for October in full and I have no job 12:37:17 PM) Ganoly Shandre> Please see case note as follows.. 12:37:50 PM) Ganoly Shandre> Good day number *** was not cancelled as per our telephone conversation 2019/09/04 3:18:41 PM 12:38:05 PM) (u'Michelle Mostert',)> I spoke to no one 12:38:27 PM) (u'Michelle Mostert',)> they tried to sell me something I said no thanks 12:38:33 PM) Ganoly Shandre> The agent has left notes on the system. 12:38:49 PM) (u'Michelle Mostert',)> I want this cancelled I have no job 12:38:54 PM) (u'Michelle Mostert',)> I have no income to pay 12:39:05 PM) Ganoly Shandre> Kindly stay online 12:40:46 PM) (u'Michelle Mostert',)> I can't see the services anymore it is definately not on my profile - there is NO accounts to follow up or manage on the link 12:40:57 PM) (u'Michelle Mostert',)> hence I thought it was cancelled 12:44:17 PM You: hallo ?

12:45:33 PM You: I need a refund

12:45:37 PM You: and cancellation confirmed

12:45:38 PM You: again

12:46:30 PM You: Shandre are you still there....

12:46:45 PM You: I CAN'T WAIT LONG I HAVE NO DATA

12:46:57 PM You: WHERE I AM TODAY

12:47:18 PMGanoly Shandre: Thank you for your patience Michelle, I have escalated the matter and requested the agent to cancel the account .

12:47:18 PMGanoly Shandre: A refund for when ?

12:47:18 PMGanoly Shandre: Please see above response

12:47:18 PMGanoly Shandre: A refund for when ?

12:47:37 PM You: Refund for October I can't afford this

12:47:45 PM You: I have given 30 day notice 2nd Sep

12:48:02 PMGanoly Shandre: We cannot refund you as you used the date in September .

12:48:12 PM You: you can bill me for use and give me refund

12:48:23 PM You: i can't help if someone is *********

12:48:27 PM You: and not cancel my service

12:48:31 PM You: you can listen to the call

12:48:45 PM You: he tried to sell me more services i said no I don;t have a job and he dropped the call

12:48:55 PMGanoly Shandre: But you used the data we can only credit / refund if there is no usage .

12:49:05 PM You: That is not fair

12:49:16 PM You: I have forgot the wifi on

12:49:34 PM You: where can I escalate my complaint to

12:49:47 PM You: i gave ample cancellation instructions I can't help you had a technical glitch

12:50:04 PM You: the National credit act says you must cancel my contract If I am unemploye

12:50:15 PMGanoly Shandre: You can send an email to my manage ***

12:50:16 PM You: The national credit act also says I can not pay for services I can not receive

12:50:33 PM You: so I put my wifi off and then I can't use it then you have to refund me

12:50:35 PMGanoly Shandre: But you used the services Michelle.

12:50:48 PM You: it is the 4th of October all the data is NOT used

12:50:53 PM You: it is quantifyable

12:51:10 PMGanoly Shandre: No we cannot refund you for used services , you are liable to pay for the services you used in September .

12:51:11 PM You: i.e. if you bill R299 for instance for 20GB then you devide the user

12:51:18 PM You: Yes September

12:51:26 PM You: BUT i am not asking for a refund of Sep

12:51:30 PM You: I am asking for OCtober

12:51:34 PM You: The month I was billed for

12:51:38 PM You: after I cancelled

12:52:24 PMGanoly Shandre: The amount you are charged in October is for Septembers usage ,we charged you in arrears.

12:52:42 PM You: Is your billing NOT prorata ?

12:53:11 PMGanoly Shandre: No ,if the data is not used yes than we prorata.

12:53:42 PM You: Thank you when will that be done

12:53:56 PM You: and is it now cancelled ? or must someone call me again...

12:54:02 PM You: and pretend they did not hear me ...... and gone is the person and any hope of being heard!

It is clear Telkom cares for processes more than what a customer needs. Just another government interest gone pear-shaped why is SA wondering it is going down the drain.

Also how is it that a team leader does not respond to emails is this asked too much ? shocking how customers are treated - I am not using you guys for my fiber needs as it is clear you have some kind of incentive where if staff lie about retaining you as a customer they can get away for NOT cancelling your service AND someone else even has the gull to confirm that you did not cancel even though you know the call was taped and you did say NO!!! Appalling service! Did I mention this was not my first attempt to cancel, tried in March last year when I was without any service after relocating (No reception in area) only when I moved I could use it again but I paid full price for 3 months! no refund!