1 reviews | Active since Aug 2012
Telkom ignores cancellation requests
<p>On 3 January 2017, I sent the request to cancel my ADSL line. It has been more than 30 days and my line is still active. I have sent several emails, I have called every second day for the last two months and hae escalated this matter with various supervisors at least 6 times...STILL NO RESPONSE! Telkom continues to bill me for ADSL that does not work and for a line that I do not want. When I call for an update, I am told there I can not speak to anyone in cancellations because they do not have a contact number and I should send an email. This is unacceptable. Telkom is charging me for something I do not have and most certainly do not want! This is *******.</p> <p> </p> <p> </p>
Good Morning Dashika,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Dashika,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
On 18 April 2017 I sent all the documents and all cancellation requests to a 'Celiwe' at **********
On 3 May 2017, I sent an email requesting feedback, the email was read but no response was received
Today, 9 May 2017, I sent another email requesting feedback. The email was send to the following people,
********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** **********I have not received any feedback. My ADSL line is still active and I am still being billed for a service that I do not want and do not have!
PLEASE CANCEL THE ADSL LINE
PLEASE REFUND ME FOR THE MONTHS THAT YOU HAVE IGNORED MY REQUEST.
I followed your cancellation procedure, (sent written communication with a copy of the ID and 30 days notice) but you have failed to follow your own procedure to finalise a cancellation within 21 to 30 days from receipt of the email.
Breach of contract!
The 30 days had ended in February 2017! We are now in May and there is still no hint of the ADSL being cancelled this month. So I guess I will be receieving another bill at the end of May for ADSL.
*******!
On 18 April 2017 I sent all the documents and all cancellation requests to a 'Celiwe' at **********
On 3 May 2017, I sent an email requesting feedback, the email was read but no response was received
Today, 9 May 2017, I sent another email requesting feedback. The email was send to the following people,
********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** **********I have not received any feedback. My ADSL line is still active and I am still being billed for a service that I do not want and do not have!
PLEASE CANCEL THE ADSL LINE
PLEASE REFUND ME FOR THE MONTHS THAT YOU HAVE IGNORED MY REQUEST.
I followed your cancellation procedure, (sent written communication with a copy of the ID and 30 days notice) but you have failed to follow your own procedure to finalise a cancellation within 21 to 30 days from receipt of the email.
Breach of contract!
The 30 days had ended in February 2017! We are now in May and there is still no hint of the ADSL being cancelled this month. So I guess I will be receieving another bill at the end of May for ADSL.
*******!