Telkom ignores cancellation
I cancelled my adsl and telephone line on 3 November by sending an email with their cancellation form and a copy of my id. I received an automated response stating they will attend within 21 business days. At the time my line was faulty and waiting for it to be repaired. When calling to follow up on the fault the call center agent acknowledged the they did receive my cancellation request. On the 11\12\2017 I phoned the call center as my line was still active and was told they never received my cancellation request. My internet service provider axxess cancelled as requested so at the moment I have to pay for nothing. Telkom does not care about their clients. They will lure you with great looking deals but will always give you the worst service and it looks like they will hang on to you as long as possible for your money. Don't make the same mistake. There is always a better company than telkom!!!!!!!!!