Telkom Ignores cancelation and lists me on ITC

So I went to the telkom direct store in Bayside centre during the second last week of September and spoke to the manager on duty. His name was Michael. He said that he would log a call and have the line moved to Midstream in Centurion. When I went back a week later, after not receiving anything, he said that there is no fibre coverage in Midstream. He then said that I need to cancel the line. He said I should complete a form in-store which I completed.

I never heard anything.

I then moved to Gauteng at the beginning of October, and went to the Telkom direct store at the bottom of Menlyn centre. I enquired about the status of my cancellation. The gentleman then said that there are no logs, and I should do it again, but he had no forms and I should go to the other telkom direct store. This was Wednesday 12 October. I went to the other store and spoke to a lady called Candice. We went through the same process and they faxed the form.

I never heard anything again.

On the 12 of December I went to the Telkom direct shop in Centurion. Having now tried three times before, I did the same process again. This time I started taking photos. See attached signed and faxed doc.

To be safe, I also requested cancellation via email. Begin forwarded message:

From: ~~~~~~ Subject: Please cancel this line Date: 12 December 2016 at 2:23:30 PM SAST To: **********

Hi There

Please cancel my fibre line immediately at : ~~ Nautilus, Atlantic Beach Estate, Melkbosstrand, 7441 Acc Nr: 6~~~~~~~~~~9

I never heard anything again. So I kept asking via email to cancel

Begin forwarded message:

From:~~~~~~~~~~ Subject: Re: Please cancel this line Date: 07 January 2017 at 8:50:43 AM SAST To: **********

This has not been done, and its a month later.

Please sort out asap

and again

Begin forwarded message:

From: ~~~~~~~~~~ Subject: Re: Please cancel this line Date: 18 January 2017 at 9:47:16 PM SAST To: **********

On 12 Dec 2016, at 2:23 PM, Andre Strauss ********** wrote:

Hi There

I still haven’t had a confirmation of cancellation. I also still keep getting billed, even for April 2017.

They are absolutely pathetic.

They then continued to bill me. I paid up in full till end of December, against my will. They then went and listed me for bad debt at ITC for a crazy amount of R4000

What more can a man do?