Telkom ignores account queries and then handsover

Item: Telkom
Rating: 2
Author: Lee M

Telkom cables were ****** in 2009. Telkom says they will not repair/replace but continue billing despite various faults being logged. Then Telkom hands your account over to their lawyers VVM who badget you with sms' but ignore every phone call and mail you send them. The ignored Escalation Reference : ARS 224174 (18 March 2013) The ignored Fault for ****** cables : 922CRK251109 (2009) The email address (lawyers) who ignore your emails : [Email Removed] on 21 Jan 2016 at 16:55 The lawyer contact who I spoke to : Thumi The Thanks for wasting our time Telkom and badgering us. Truly the worst service provider we have ever dealt with.

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Replies (1)

Telkom's replyOfficial

05 Feb 2016, 09:14

Hello Doekie,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM197137.

We apologise for any inconvenience caused.

Kind regards
Wesley
Telkom Social Media Team

Telkom's reply05 Feb 2016, 09:14

Official