Telkom ignore multiple requests for new vsdl line

I am wanted to install a new vsdl / data fibre line to my home and also sign up for a new data contract. I have completed Telkom's online service request form (since that seems to be the way to request service from their web site) 3 times over the past month without any response from them.<br> <br> With this kind of service from Telkom I will definitely NOT use them for my new data line going forward. I guess Telkom's bad reputation for incredibly poor service did not disappoint.<br>