Telkom ******** technician costs me R700

Yesterday a technician installed an ADSL line in my residence. As i already had a router, i wanted to re-use it. He after installing the line, and noting that the line was syncing, bu not authenticating, told me the line was fine, I need a different router. <br> I spend R700 on a new router, just to have it not work either! the Telkom support line informed me then that the number he activated and gave to me belonged to someone else, before vaguely referring me to a different branch hanging up.<br> After this, no matter what number i dialed, this so called '24 HOUR SUPPORT' at no stage would give me any message other than \outside of office hours\" How is that not blatant false advertising? And now Telkom will expect em to pay for a line that is entirely non-functional?"