Telkom IDS Sim Confusion

<p>Back in the beginning of April 2017 I ordered an Integrated Data Service (IDS) Sim from Telkom through 10213. After 20 days I phoned back to ask why I had not recieved anything yet. According the agent, Telkom had cancelled my order due to "technical problem". I then asked for a new order and 7 days later a package arrived from Telkom containing a Telkom Mifi Router (Which I didnt ask for), and no sim. When I phoned I was told that I should go pick up a sim at a Telkom store. Why would I use 10213 if I was close to a telkom store? Thats not an option. And why couldnt my sim be sent along with the router? I asked for 2 sims to be linked to my ADSL but no mention of that either.</p> <p> </p> <p>Reference Numbers are : ********** 72A, ********** 81A</p> <p> </p> <p>Totally Disspointed . Horrible customer service. Lower than terrible</p>