Telkom IDS service not delivering!!!

I've been having an ongoing issue with my Telkom service, which nobody to want to resolve. A short history: Having continuous problems on my Telkom ADSL service I opted to.subscribe to a service Telkom offers at additional cost called an Integrated Data Sim. (It should be noted.that the service was launched as a free.service and then.changed to a paid service). It allows a subscriber to access their subscription dsl data via the mobile network. We agreed to the service because it allowed LTE speeds on our area where three is constant issues with cable, and our dsl service was always faulty.

Since January this year I've discovered that the IDS service was being throttled to below 4mbs (speeds lower than my dsl subscription), even though the terms of the service specified "Available network speed". I also have a normal Telkom Mobile contract, connecting to the exact same network, which speed if tested is always in excess of 20mbs.

Regardless of countless calls, escalations, Facebook messages and frustrations there has not been any indication of a resolution, feedback our discussion of the issue. ( while we continue to pay for the service).

The company seems to have no resolution process in place.

The situation is so utterly ridiculous. Due to an unreliable fixed network we had to subscribe to an additional service, just to be able to use the subscription data we are paying for. However , this additional, being paid for service, is also not functioning!

Ridiculous!*!