Telkom IDS not working 2 hour task taking 7 months and still does not work

My telkom account number is ********** 5001. From 1st April Telkom changed the IDS service that was available for customers with problematic ADSL to still have a service. Before April this service worked great and then they changed it to a commercial offering where you pay double the ADSL price for the data package that you subscribe to. I first tried to get this working through the 10213 number and it was a complete mess. No one had a clue how this service worked and i ended up having to go to the Springs front office. I am handling this on behalfe of my father as he is very old and cannot hear properly so cannot interact with the people for telkom. So me and my brother went to the front office over a weekend in June (so already having struggled with telkom 10213 and on twitter for that period and not getting anywhere) we app**** for ids there. My brother walked in and 2 hours later walked out with his IDS service working 100% on the same day. Because i started with the call centre they could not do anything for me as the request was already open on the system and they could not do anything on it as it was in a hanging status. So after a few more weeks they cancelled it on the system and started from scratch again then it would hang on the system which then they log an incident with the back office again and then the cycle repeats itself. We went through this multiple time over the next few weeks. They would make a change to the account to get the IDS activated and every time the case would hang on the computer for which they send it to the back office and then they would come back saying it is resolved but when i test it still does not work. After a few itterations of this Arthur from the Springs front office started to assist me. I must admit Arthur is a very professional person trying help his customer all he can but is seems with this account nothing works. He would get the IDS to work and then i would start using it and then as soon as he adds the extra sims ( you can have 4 additional sims on the IDS) the service would stop working again and we would start from scratch. Then Arthur would log a incident again with the back office after which they would say it is resolved but when i test again it does not work. I am at my wits end it is 7 months later and i still do not have a working service. My brother spend 2 hours and his is working perfectly with multiple sims. Frequently they would tell me the problem is with my router then i would put my brother's IDS sim card into my router and it works perfectly. Put our sim card in and again nothing works.

TELKOM THIS IS NOT GOOD ENOUGH PLEASE HELP. SURELY THIS 2 HOUR TASK SHOULD NOT TAKE 7 MONTHS

PLEASE HELP