Telkom IDIOTS

If there was a no-star rating, I would have used that. I paid via the Telkom portal, as advised by their recording when one makes an inquiry. Within 30 minutes, a second payment for exactly the same amount, was deducted from my bank account. This totaled almost R8 500.

I called Telkom immediately, and was informed that a "dispute" had to be logged, and that a refund would be made after 10 - 14 WORKING days! Losing my temper was an option, but because I had dealt with Telkom before, I knew that it would get me nowhere and decided to wait it out. The waiting period has now expired, but when I quoted the reference number given for my original "dispute" I was informed that the dispute was not logged, but they would do it and I would have to wait for ANOTHER 10 - 14 day working days for a refund. The worst part of it all is that, as the account was in credit, Telkom decided to deduct the next month's invoice - which is due in a week's time - as well, so my refund would be half of the expected amount.

Effectively, I will wait for 26 days, my account will still be in credit, and they will deduct that for the following month's invoice - so I will not get a refund at all - Telkom unilaterally decides to apply credit to the next month's invoice! Small wonder that they are losing clients by the thousands - I'm next, as soon as my account runs out of the overpaid credit. That should take 2 months, and I will thankfully be rid of these IDIOTS.

The mistake was theirs in the first place.... Another institution requiring MASS firings and restructuring with QUALIFIED people - no matter what their race may be.