TELKOM IDENTITY THEFT AND INCOMPETENCY

I HAVE REPORTED A CASE AT THE TABLE BAY MALL BRANCH THAT I HAVE BEEN A VICTIM OF IDENTITY THEFT AT TELKOM SOMEONE TOOK OUT A PHONE USING MY IDENTITY AND THEY ARE DEBITTING MONEY OUT FROM MY BANK ACCOUNT EVERY MONTH, I REPORTED THS CASE EARLY IN MARCH ON THE 3RD, AND I SUBMITTED ALL THE REQUIRED DOCUMENTS NEEDED BY THEM BUT STILL EVEN TODAY I HAVE NOT BEEN ATTENDED TO, TELKOM STILL CONTINUE TO DEBIT AND TAKE OUT MONEY FROM MY BANK ACCOUNT TILL TODAY EVEN THOUGH I REPORTED THIS CASE TO THEM. CAN YOU GUYS PLEASE HELP ME RESOLVE THIS ISSUE WITH TELKOM BECAUSE WHAT THEY ARE ALSO DOING IS ALSO ***** NOW BECAUSE THERE HAS BEEN NO FOLLOW UP EVRYTIME I CALL THEM THEY SAY IT'S STILL ONGOING. I CANNOT AFFORD HAVING THIS TELKOM COMPANY KEEP TAKING MY MONEY MONTHLY AND I CANNOT REVERSE THE DEBIT ORDER AS IT WILL RUIN MY CREDIT SCORE !!