Telkom = Identity Theft

I had an account with Telkom for numerous years with only slight hiccups here and there. Until August when Telkom decided they are canceling my account without notifying me. My landline was transferred to another customer along with my ID. Upon querying this, no information would be given to me as I am not the relevant person on their system and they are not allowed to discuss the matter with me, even though my ID can be identified as being female and the new customer is male. I was informed that someone might have impersonated me to cancel the services, but this cannot be confirmed. Upon requesting to whom I can lodge the identity theft , I was given a contact number only to be informed by said company that they no longer do the work for Telkom. I phoned Telkom back to be given the number again and then to be told they are very surprised that said company is refusing the work. They seemed very lost and disinterested in the fact that someone at Telkom managed to ***** my identity. Nor does it bother them that a loyal customer is left without services after almost 6 years with them, even after numerous phone calls and discussions with no-one at Telkom returning my calls. I am not worried about obtaining another (better) service provider - what bothers me is the fact that my ID is now linked with an unknown persona and TELKOM ALLOWS THIS. This is ********.