TELKOM IDENTINTY THEFT

Telkom has allowed a person to commit ***** by allowing him/her to open and take out a cellphone contract using my identity without my concern, and they did not even verify this with me. I went in store on Monday and the sales consultant that assisted me just took my details and said he will make contact with me via email and I have not yet received any form of communication from them even now as we speak, all he did was tell me that I must be quick he has another client that he has to attend to, imagine such treatment towards a customer who is a victim of identity theft? bad bad service that I got, one would swear that this was an inside job ! Their system is seriously bad and I approached them that there has been a debit order that was deducted from my account because I am a victim of identity theft, my question to Telkom is that how come someone can just take out a cellphone contract with them without my knowledge and their response to me was that "Unfortunately If someone has your ID number and Bank account then they can open as many cellphone contracts online without any verification from us we do not have control of online applications" how is this even possible from such a big company? these people have no fire wall online to stop these ******** from committing ***** using my Identity. Please guys intervene and help me with resolving this issue.