Telkom Identify Theft.

So on the 18th of January 2021 my phone stopped working. I panicked thinking that I'm being ****med. Unfortunately I was at work on the day. The next morning I went to the Telkom store in Ballito that was when I found out that an upgrade has been taken on my name through the call centre.

A case was then opened and I had to submit the affidavit explaining my side of the story. Funny thing there was no verification done with me at all. If my phone didn't stop working I would have only seen with the bill that something was wrong.

On the 13th of March 2021 I received a message to say that the case has been resolved. Since it was a Saturday afternoon I waited for Monday to call the call centre to hear what "Resolved" meant. To my surprise I was told the person who was doing the investigation listened to the voice recordings of the day that the order was done and found that all was in order and I was the one who made the call on the day. I have in many occasions requested the recordings which I have not received. The questions I keep on asking the call centre are 1. What number did the person use to call the call centre because they should have it. (If it was a different number what was done to verify that the person in question was me) 2. Every time I go to the store and I only go to 1 store and the people there know me by now. Anyways when I go there they always ask for both my ID and proof of address. Why was it not done on this occasion 3. The person who listened to the recording what order recording did he listened to, to confirm that the person was in fact me. 4. When the arrangements were being made to deliver the device what contact number was being used? 5. Where was the device delivered? And When? Because if it was delivered on 18th of January 2021 and it was not delivered at my place of work then there is a problem. Because I was at work from 7am to 7pm on the day and I can prove it. 6. Who signed for the device? Is it the same signature as mine?

For the last 2 months I have been paying for something that I did not apply for and even worse I do not have. Just to shy away from being blacklisted and Telkom continues to **** people with this identity theft because they know that they will blacklist you should you stop paying.