Telkom I want my Refund

Good day, To whom it may concern I trust that you are well.

I bought a contract cellphone from Telkom, April 2022 my phone was ****** then I claimed for insurance I even asked them to block my Sim-card then the insurance claim was approved, they asked me pay an excess fee I did not have money at that time for the excess fee then my insurance claim was declined due to not paying within 90 days which I understood. On the 30 of August 2022 I finished paying my account I noticed for 3 months they were still deducting R99.99 then I sent an email to Admin plus informing them to cancel my insurance there was no response I even went to Telkom in Parow Sanlam Centre they said I must phone admin plus or send an email, I then inform them that I did they said they cannot help me. Then on the 17 May 2023 I phoned Telkom customer care, the lady told me my insurance was canceled last year the amount that they are deducted is for LTE data that I use every month I told her my phone was ****** and the Sim-card was blocked she informed me to go to the nearest Telkom store to and get a statement, I went to Telkom in Sanlam Centre they told me my statement is not showing. I don't understand why.

Can you please assist me I want them to cancel and refund my money. You can contact my number ***.