Telkom - i tried to open a cellphone contract by poor communication lead to no contact.

Firstly, i gave this one star because i had to in order to write a review, i rate Telkom a whole 0, where do i begin? on Tuesday the 14th of July, i app**** for a cellphone contract on the telkom website, 15 minutes later i received a call from someone on the telkom team, we went through the application and i was informed that the phone i wanted was out of stock, so the lady i spoke to informed me that i STILL qualify for the next available phone and contract which was R400 more than what i originally app**** for, i was more than happy with the phone and contract, the lady then informed me that everything was successful and i was subject to credit check that would take 1 - 2 days, i said cool no problem and thats where the conversion ended, two days later i still had not received any calls back so i called telkom once again, i spoke to a lady and she informed me that EVERYTHING INCLUDING MY CREDIT CHECK was successful and my package was out on delivery, i asked the lady if it was possible to collect the package and she informed me that it was more than okay, she said what mall and i rep**** with east point, i went the next day to collect at east point mall, as instructed by the telkom lady, i qued for 45 Min, only two people were available and open to assist while i was standing in line i see that telkom staff were in and out looking at other stores and not at their own, when i finally got inside, i was turned away in under 5 min as i was informed that i was "not on the system eish" no one could tell me why, this was all arranged with telkom the day before, how could i not be on the system? after queing 45 min and getting kicked out in under 5, i finally got ahold of someone from telkom via telephone, i was informed that my information given to telkom did not match the credit bureau... i WAS NEVER INFORMED OF THIS!!!!!!! EVERYONE i spoke to informed me that EVERYTHING WAS APPROVED????? this is absolute *******! how can one person tell me one thing and the details change over night? the same thing HAS NOW HAPPENED TO MY MOTHER, She was also told that EVERYTHING INCLUDING CREDIT CHECK WAS DONE we battled for hours to get through to telkom, only now do we receive a mail stating that she didnt pass her credit check??????? we have a perefct credit score and again we were told that EVERYTHING had been approved?? so PLEASE telkom, get your act together, there is obviously a lack of communication and you have a VERY faulty system.... clearly you dont want my business when i would love yours, please could someone provide me with an explanation for the above??? who do we call when something like this happens?? also maybe consider teaching your sales team something about technology? clearly they dont know what they are talking about.

get your act together telkom.