Telkom - I require service --I am Tired of EXCUSES

<p>My phone lines have been down for over 10 days. I have contacted Telkom but I cannot get a concrete answer. What is your turn around time to sort out issues? </p> <p>The area I live in is neglected in terms of infrastructure development. I pay for a 2 Meg line and not by choice coz that’s what the infrastructure can only accommodate but I am lucky if I even get 1 Meg. I have noticed infrastructure improvements in elite areas what about the masses of people. do they not receive equal service. </p> <p>If you track my reporting on my line you will notice how many times it’s been reported. I pay for a full service but receive 1/3 of the service at full price. How ridiculous is this, if I want a refund for services not received (no connection or lines broken) I need to phone and log this. If I don’t then I am billed for the full service ...really...</p> <p>I live in a area that’s not isolated ( Roodepoort area) fairly developed but Telkom does nothing to improve on connectivity , 5 km away they have installed fiber , how is this for planning...I am unable to even connect LTE..</p> <p>Telkom you are rated as the worst service provider ...mmmm I wonder why. Improve on your planning s****s and human relations to move a notch up..</p> <p>I need answers not excuses..</p>