Telkom -I pay for two fixed lines and two ADSL links surely that counts for something.

I have two landlines with two ADSL links to my premises both lines have been down since 2 July 2018 (ONE WEEK) I have reported the faults to Telkom Ref ********** 3 & Ref ********** 0 Telkom keep saying that the fault was handed to a Technician ? Further Telkom have refused my request to activate "Call Forwarding" on one of the lines which is used for my wife's business, as they claim that the line is not registered for a business. (We pay for call forwarding as a service on that line.) I know from past experience that this complaint serves no purpose as far as Telkom is concerned , but I just want to put my experience on record.

I pay for two fixed lines and two ADSL links surely that counts for something. I guess a refund on my ADSL & Line rental will also be out of the question :)