Telkom, I paid way in advance so automatically go into arrears with charges

Good day, I have a new account with you its just about 3 months old. I bank with Tymebank , on the first date of my debit order I called Telkom as my debit order did not go off, I was advised to pay via the telkom app portal. All good and well it was a success.

My second debit order date , because I have a fear of my debit orders not going off I decide to pay via app again this was 15 days before my debit order. The following month I used the same method.

Today to my surprise I am in arrears and by account will be suspended because I was meant to pay you guys at least 10 days before my debit order. Your telkom agents say that I was now meant to call and ask this, I am now in debt with you for paying my bill too early. I am frustrated, confused as he'll. I need to speak to someone senior, I need this fixed.

If you do find my call recordings of countless times I called , maybe you would understand. I will not pay my account until this is sorted, the more I pay the more I owe. If my credit score is affected, I will see telkom in court.

Thank you Kevin

This is my account suspended customer number ***