Telkom I need your acknowledgement and assistance .

I bought Data on Telkom App on the 16th of July 2024 @ 16h34. Data I purchased : LTE prepaid (ounce off) 40gb +40gb (R349.00). The transaction went through , shows even successfull on my Capitec banking app yet I didn't receive my data. It's been three days already, I tried to find ways to communicate but all I get when I call is links and links for options that don't even play a part in my query. I can't even get to a part where I talk to an agent , this thing of self service is inconveniencing us as customers cause there are certain things that are not on your menus that we need assistance with. I don't even know how to get my data or my money back .I'm so disappointed . I even tried calling capitec unfortunately I couldn't get assistance either , they stated that I did not purchase via the app . I must escalate with Telkom . Sighhh