Telkom i need answers please

I app**** for telkom adsl and contract was approved,whilist waiting on installation telkom refunded my R700 deposit and went quiet on me,my question is tht is ths hw telkom treats customers or is it just me,i need answers plz cz my collegue app**** same time wt me in my area hes got his installed,or im just black tht why????Re: 10213 Response to your Request Reference :_***.