Telkom, I'm tired of the run around someone help!!

I took out a 24 month contract for internet with Telkom on 21/01/2015 and the device was delivered. When I spoke to the agent that called me I specifically asked him if the router has a Lan cable input and he said yes! To my surprise when the router arrived I got a small mifi router that only has usb inputs. I tried calling Telkom and after holding on the line for over 30 minutes I was told the contract must've been taken out with one of their suppliers because they can't find me on their system. I was given another number when I called that number they also said they don't have me on their system and then from there I was sent from one company to another for about 6 times and no one could find me on their system. The numbers I was given were ***, ***, ***,*** and 081183. After all of that I called Telkom again a week later and now someone could find me on the system, I was told to go to any Telkom shop and I'd be helped which I did yesterday in Sandton and I was told that I must go to Telkom in Fourways Mall, that was another 30mins of my time wasted yesterday. Can someone from Telkom sort this out because I'm tired of this run around.