Telkom - I have upgraded, now please cancel my old service.

<p>Hi,</p> <p> </p> <p>Please can you help me as I have exhausted all the formal channels to get this service cancelled with no success. It is 4 months after the cancellation was put through and I have been billed R900 for a service I want cancelled.</p> <p> </p> <p>On 10th Jan 2017 I cancelled a 10G broadband service as I upgraded to the unlimited broadband option (with Telkom). I did this at the Pavillion store and have a reference ********** 2.</p> <p> </p> <p>This service is still being billed against my account.</p> <p> </p> <p>I have called the helpdesk multiple times and tried all the support desk mechanisms to follow up without any luck. I have contacted the Pavilion branch manager and asked for escalation. I have also emailed ********** and ********** with no response. There is no further method that Telkom supplies to escalate this.</p> <p> </p> <p>Client Details</p> <p> </p> <p>Name Michael Masters</p> <p>ID ********** 114080</p> <p>Telkom Financial Account Number ********** 74</p> <p>Cancellation reference ********** 2</p> <p> </p> <p>I appreciate your help in this regard.</p> <p> </p> <p>Regards,</p> <p>Michael Masters</p>