TELKOM - I EXPECTED IT TO BE BAD, BUT THIS TAKES THE CAKE

1. I app**** online for the “Big Deal” 20mbs uncapped R699 24 month contract include the free LIT TV box.

2. The fibre was installed on 16 April 2020.

3. The deal states (that: it includes free installation, free delivery and the first three months free.

4. Both the consultant and the technician confirmed that the first three months would be free. This made sense as that is exactly what your website stated in most unambiguous terms.

5. I have recently received an invoice indicating reflecting charges for the first month and a half – in total R1299.67 ostensibly due on 1 June 2020. This is at variance with what was advertised and what was promised. I have tried to log a call, sent emails and tried to contact Telkom via the online chat – all to no avail.

6. I visited a Telkom direct store, that logged a call with Billing and after 25 minutes (billing stated that they cannot correct it and that sales would need to deal with it) I was transferred to sales and after 15 minutes cut off. I again phoned sales this afternoon and they stated: First, that I would get three months off, but not necessarily the first three months. Upon raising the advert I was informed that: sales could do nothing about it and that they can’t escalate it. I was informed that I must write this email to you to attend to.

7. I have now received a statement dated 9 June 2020 – which does not correct the mistake but also includes a device purchase of R1499. If this refers tot the LIT TV box that was advertised as free – and when I collected it from the Woodlands store this is also what I was told. The account is completely incorrect and is charging the wrong amount – not R699 per month as agreed and promised.