Telkom, I Dont know what to do!

Hi Telkom, My Name is Braam and i am a supporter of your dsl services. About 3 days ago my adsl services had randomly stopped working and i didn't know why. First things i did was i phoned my ISP and they did the usual tests and said that the fault is with my line (which i later discovered was) I then phoned telkom technical support and they then told me that the line had been suspended for some reason and that i would need to speak to the accounts department in the morning. (not being able to give me a reason) In the morning i phoned again (the accounts department) and they said they can see the account is suspended but could not tel me why as i did not request it and the line payments had been up to date. So she said she wil submit a request for the line to be re-activated and took my details down and said she wil let me know! I am still awaiting a call. I then phoned through later at about 3 (this was yesterday) and spoke to another lady who said no my line is active and that it is all sorted. (this pleased me) but to my dissapointment when i got home the line was still suspended. I then phoned through at 4 (when i was home form work) and spoke to another lady who tried to help