TELKOM I DON'T CARE ATTITUDE

My line was suspended due to non payment however Telkom has debited but they cannot unlock my line as I must wait for 7 working days. Telkom has no care in the world for its customers and are willing to jeopardize a 12 yrs relationship just because processes need to be followed. What process is this that takes 10 working days? My contract says 24-48 hrs there is nothing about 7-10 working days. I would advise people to never take any contract with customers. *** is the number in question