TELKOM, I can not use 53 GB that I bought to top up my account. I want R 301 back!

Account 33***X476 ID 6***XX X392 18 On the 21. August I run out of inclusive and recurring data and went to the Telkom Store at the Mall in Somerset West. I bought 80 GB Top Up data @ R 455, I was assured the data would be valid for a month. Friday the 14. September I looked at my account and was in shock to see that some of the Top-Up data, 53 to be exact, were still listed. But meanwhile, my including and recurring data, valid from 1. September was being used up. On Friday, 14. September I send a message to Telkom over Social Media, during business hours, at 8:26, together with my ID and the account number. Until this morning, Tuesday, 18. September, I got no reply at all.

When I bought the 80 GB last month I was assured I can use them for a month. Yes, they are valid till 21. September.

But WHY are my recurring and inclusive data used up first? If I want to use the top up data I must first use my inclusive and recurring data and I will sit again without data from 22. September.

Otherwise, I paid data at the value of R 301 for nothing.

I will not be able to use 53 GB, that I would URGENTLY need for my work to download files and pictures! I NEED TO LIVE FROM MY WORK!

Honestly, I don't know what to say anymore.

Telkom does not even reply.

Here is a screenshot of my account data:

https://i.imgur.com/i58gOA0.png