Telkom - I am still waiting - - -

I reported a fault with Telkom on the 24-4-2019 and received a reference number - the fault information I received "We are aware that your line is currently down and we are working hard to get this up and running shortly" - I kept checking and received the same result - I then logged another call on 9-5-2019. I am still waiting. My husband runs his Business from home and we need our internet and telephone for business use more than anything. We don't receive any confirmation as to how far their 'issue' has been resolved. This really sucks big time !