Telkom. I am so disappointed!!!

I am very displeased with the lack of customer service experienced from Telkom. Since Monday I have been calling Telkom after my network was disconnected , I was advised that my payment was short due to arrears that resulted from Telkom debiting my account on a wrong date. Despite being promised the issue would be resolved, the agent told me that as soon as that payment reflects I will be reconnected. I did that, yesterday I was advised the payment I made on the 30th March doesn't reflect and I then sent proof of payment to 2 emails as advised by different call center agents. Today... Again!!!! I was advised to resend the proof of payment and the issue will be escalated to their team leader and all I got was a case number. 1 hour later after reaching out I am told my issue will be resolved after 72hrs since I only got the case number today and the agent can't do anything.