Telkom, I am not sure if you are ****** or utterly incompitent

<p>Telkom, I am once again complainig abot someting that sold have been sorted out last week, but due to lack of listening to me nothing has been done It all started last week Just to recap on last week's correspondence: Telkom you are *******!! I took out two of your packages. The deal was 5 gb for R99. I put a zero spend limit on it. It was never app****. For the first month it was fine, although my usage was high, I was only billed an extra R169 more than usual. I called into your call centre and was told that out of bundle data rates were 2 cents per second. Much to my shock, my first of September bill came to over R800. I called into your call centre and was told that the out of bundle rate is 29 cents per minute. I am appalled by your blatant thievery!! I feel that I shouldn't be made to pay for the extra data used, as I did request a spend limit. I am not prepared to pay the extra money that was used for unauthorized data. Since then I have had to nag you for feedback. I received te following feedback late yesterday afternoon: "feedback we got from our sales them. Stated that you have a spend limit of R130.00 and its been used for calls while it is a data SIM card. If you would like your spend limit to be reduce it can be reduced.Kindly contact our call center regarding case: ccc" Now firstly I didn't have a spend limit set, it was set at zero and secondly how can 2 data modems@R99 each+R130 spending limit add up to over R660? I complained once again and got the following feedback: "Hi Clare, please kindly note that as per case number ccc, your spend limit of R0.00 will take effect from the beginning of the new month, you are however liable for the spending limit usage thus far and Telkom cannot credit you for that. Kindly note that you can also dial *180# to manage your spending limit." Now since I specifically said that I want a zero spend limit when I initiated the account, I feel that it is onl fair that I am reimbursed for last weeks over payment, and that you ammend te next bill accordingly. Remember, there is a little ting called The Consumer protection Act on my side Arte</p>