TELKOM I AM FED UP NOW! I AM CANCELLING

TOTALLY FED UP TELKOM!!!!!!!!!!

I am currently a telkom customer since 2016 and everything was smooth, customer service was on point and very helpful when contacting them, network, connecting and downloading was extremely good for the prices I've been paying since 2016. So I upgraded my phone contract last year March to a very expensive package and let me tell you! As of late last year I cant download a simply 5MB song, yes!!!! A freakin song of 5MB, I cant stream because it just simply buffers (which it never done before), I can no longer watch online series, I CANT EVEN VIEW MY WHATSAPP STATUS or use any social media because the network just doesnt want to play along!!!! When calling customer service, it legit take more than 3 hours on the dialer trying to get through to an agent (are these people even working?????????) And when they eventually answer then they are so never minded and have some sort of attitude and if you interrupted them from a fat conversation with their friend, eventually when you explain everything above and tell them that you never get 4G, its constantly bouncing between H, E, R, anything but 4G and that it constantly shoots completely away the and then an error message pops "refreshing sim data"(why even???there is nothing wrong with my sim!!! Anyway so you explain this then they ask stupid questions that not even relating to the issue, only for each and every agent to tell me (or my husband) that they going to put me on hold quickly cause they want to look into and then guess what? They drop the line, each and everytime, each and every agent does this, just admit that you dont know what to do or how to fix it and then put someone on the line that understands me and that can HELP ME!!!! I AM PAYING EXTREMLY ALOT OF MONEY FOR BOTH MY PHONE AND MY HUSBANDS PHONE (btw he experiences the same problem like me), so we paying so much to not even benefit from any data, it falls away every end of month but guess what, I STILL PAID!!! so basically giving them money for free?? For nothing!!! FOR NO SERVICE!!! then there was a time they had a outage and sent each person affected a 500MB, but guess what???? MY HUSBAND AND I COULD STILL NOT USE THE FREE DATA GIVEN FOR THE OUTAGE BECAUSE OF THIS STUPID ISSUES!!!! I still have a full year with this contact but I feel like CANCELLING if this doesnt stop, the sad part is, now I want to cancel then they going to tell me to email and then they charge me a cancellation fee! WHAT A JOKE!!!! TELKOM, YOU ARE DEFINTELY LOSING A CUSTOMER, I AM GOING TO MAKE SURE OF THAT!!!!

P.S. I even struggled leaving this review on the network with this poor network ****erally took me 2 hours to actually be able to post this), the network is also dropping as we spea****