Telkom. I am even too frustrated to write more.

Hi. I recently had a debit order go off twice for the amount of R1700, which is a lot of money... I first tried phoning and was held on the line for a hour without speaking to anyone, and then decided to go in store to log this issue. Which they then did and logged a credit query for me. The following day I was then phoned by someone from telkom, I explained the issue to them and they said it would be resolved and the money would be paid back to me. I have received 2 sms' saying it has already been resolved yet I haven't received any money back. It was also marked as resolved without my knowledge or consent thereof... This is bothering me a lot as telkom already took so much money from me and now it doesn't seem like I'm going to see the money. I don't understand how it has been resolved if they didn't even have the audacity to speak to me first to hear if I'm happy about the situation or if I have received my money back. I really am already so unhappy with Telkom's service and now this is happening. This is not okay and I expect my money back asap.