Telkom Human Help

I'm on a simcard contract. I have close to 2G left on my IM data for whatsapp however I'm not able to use it and my whatsapp isn't working. I've called 180 and to actually speak to a human is close to impossible. Eventually by choosing the ending my contract option I am put through to someone who then diverts me back to customer care. There I'm told to call 081189 which requires a code to continue. Please can I just get some assistance.