KW
Kira W

1 reviews | Active since Jul 2017

18 Jul 2017, 13:44

Telkom huawei modem debacle

<p>I was selected to offer the huawei modem because I'm on a prepaid sim card and I qualified for it because of the amount I spend per month on TOP UP PREPAID.</p> <p>My bill came ...</p> <p>I was NOT told that once my GBs were done I'd be charged...at all by the ever so friendly staff member. He said he'll sent it all via email so that i could read it. He didn't. I didnt ask for this it got offered...</p> <p>I'm not prepared to pay this extra at all...</p> <p>Called them and I'm still waiting since Friday for someone to call and deal with this...</p> <p>I want a refund.</p> <p>I want to return the modem as well....</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply20 Jul 2017, 10:31
Official

Good day Kira,

We have sent your query to our Sales Team to further assist, feedback will follow.

Your reference number is ***6

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team