Telkom Huawei canal walk ******* ***** and what ever you do don't go to them

So maybe this will help went to Huawei Telkom canal walk took a contract with them for a Huawei mate xs2 had the phone less than a day bought it 9 the evening at canal walk Huawei Telkom took the phone home charged it next morning took it of charge then pressed the release button opened the phone heard a click sound then the entire screen popped off and the LCD turned black took it the same day back to them they then accused me of letting the phone fall and damaged it but even before that the phone is very expensive on contract I was promised alot of free things never got half of all the things you sepose to get with the phone then they told me they will look into it a 2 weeks pass and I don't they tell me that the phone had a scuff marks on the back so it must have fell it didn't there wasn't a single mark on the phone they then proceed to tell me I must pay 27k to fix the LCD and have them put stronger glue on the screen *** I refuse to pay it they then tell me to contact Huawei themselves I contact Huawei they then try to have Telkom Huawei fix in mind you I'm talking about 3 months later I'm paying close to 2k a month for a phone I never had the sim never even got activated and all the free stuff I'm sepose to get with it I never got Huawei then proceed to negotiate to replace or fix but the service manager Mr naiker out right refuse I haven't skipped a payment I never had the phone Huawei then feels my plight agrees that it is not right and proceed to then ask if they are willing to reduce the installment or even try and charge me less as some of the fixes they want to do is not needed they still refuse out right to help tells Huawei Its not there problem they have the phone and I must just pay otherwise I will get my own name blacklisted for a phone I never had and they then changed the story when I was in the store and said I wanted to see the scuff marks to I bent it the wrong way and just out right doesn't want to help me but the payments are going off every month and I don't even have the phone or the free stuff I'm sepose to get with the phone the service manager from Telkom rather tells me to commit ***** and put it on my house hold insurance leave it by them and claim for a new phone *** I told them that I'm not that type of person so they tell me sorry then you just have to pay for nothing giggled and put the phone down in my ear so I can't take a second contract out because that repayment is so expensive and Telkom Huawei refuses out right to do anything as Huawei told me that the store refuses to budge so basically I'm using a old phone and paying close to 2k for absolutely nothing